Terms & Conditions

1. Application of Terms

1.1. By entering into an agreement with the Company, the customer agrees to be bound by these Terms and Conditions.

1.2. These Terms may be updated from time to time; however, the version applicable to a customer’s order will be the version in force at the time of contract formation.

1.3. Any variations to these Terms must be agreed in writing by both parties.

1.4. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

1.5. This agreement is governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of the courts of England and Wales.

2. Products and Specifications

2.1. All drawings, images, and website representations are for illustrative purposes only and do not form part of the contract.

2.2. Measurements and specifications are subject to reasonable tolerances.

2.3. The Company reserves the right to make reasonable changes to specifications where necessary due to product improvement, material availability, or cost efficiency, provided such changes do not materially affect the overall quality or performance.

3. Pricing

3.1. All prices include VAT at the prevailing rate unless stated otherwise.

3.2. Once an order is confirmed and a deposit is received, the price is fixed for 90 days. After this period, the Company reserves the right to adjust pricing where the project is delayed at the customer’s request.

4. Payments

4.1. A 25% deposit is required to secure the booking. The remaining 75% is due upon practical completion.

4.2. Where minor snagging items remain, the customer may retain a reasonable sum until completion of those items.

4.3. Where finance is used, the Company acts as an introducer only and is not a lender. All finance is subject to status and approval.

5. Cancellations

5.1. As all buildings are bespoke and made to order, cancellation rights may be limited once work has commenced, in accordance with applicable consumer legislation.

5.2. Customers may cancel for a full refund prior to materials being ordered.

5.3. Where materials have been ordered or work has commenced, the Company reserves the right to deduct reasonable costs incurred, including materials, labour, and administration.

5.4. The Company reserves the right to cancel an order where necessary, in which case a full or partial refund will be issued depending on work completed.

6. Orders on Hold

6.1. Installation dates may be rescheduled by agreement. Prices remain fixed for 90 days.

6.2. Projects may be placed on hold for up to 12 months by agreement. After this period, the order may be cancelled and a refund issued minus reasonable costs incurred.

7. Planning Permissions

7.1. The customer is responsible for obtaining any required planning permission or ensuring compliance with permitted development rights.

7.2. The Company accepts no liability for planning breaches.

7.3. The customer remains responsible for ensuring the final build complies with any planning approvals or conditions.

8. Installation and Scheduling

8.1. Installation dates are estimates and not guaranteed.

8.2. The Company is not liable for delays caused by factors outside its control, including weather, supplier delays, or site access issues.

8.3. The Company is not liable for any consequential losses arising from delays.

8.4. Cancellation of agreed additional works may incur reasonable charges.

9. Site Conditions and Responsibilities

9.1. The customer is responsible for site preparation as agreed.

9.2. The customer must provide safe access, utilities, and any required permissions.

9.3. Delays caused by site readiness may result in additional charges.

9.4. The Company will take reasonable care during installation but is not liable for minor, unavoidable damage where access is restricted or complex.

9.5. The Company is not responsible for damage to client-supplied items.

9.6. The Company may suspend works if site conditions are unsafe.

9.7. The Company is not responsible for unknown underground services unless disclosed by the customer.

9.8. The Company carries appropriate public and employer’s liability insurance.

9.9. The Company shall not be liable for delays or failure due to events beyond its reasonable control (force majeure), including but not limited to natural disasters, strikes, or supply shortages.

10. Guarantee

10.1. Guarantees apply from the date of final payment:

• 10 years: Structural integrity
• 5 years: Windows and doors (as per manufacturer)
• 2 years: Decking

10.2. Guarantees are subject to proper use and maintenance.

10.3. Natural ageing, material movement, and cosmetic changes are not covered.

10.4. Timber movement, warping, or cracking within expected tolerances is excluded.

10.5. Alterations to the building or misuse may void the guarantee.

11. Maintenance

11.1. The customer is responsible for maintaining adequate ventilation and clearance around the structure.

11.2. Gutters and roofs must be kept clear.

11.3. Where an existing base is used, the Company is not liable for subsidence or settlement issues.

12. Limitation of Liability

12.1. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under English law.

12.2. Subject to clause 12.1, the Company’s total liability arising out of or in connection with the contract shall be limited to the total contract value.

12.3. The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, or loss of opportunity.

13. Retention of Title

13.1. All materials and goods supplied by Newspace Garden Rooms LTD shall remain the property of the Company until full payment has been received.

13.2. Until ownership passes, the customer shall not sell, transfer, or dispose of any materials supplied.

13.3. The Company reserves the right to recover goods or materials where payment has not been made in accordance with agreed terms.